Terms of Service

Updated on: Dec 09, 2022

HQonline.com is operated by HQonline. Throughout the website, references to "our company", "us" and "our" all refer to HQonline. HQonline is composed of different legal entities, including HQonline, HQonline.com, NextPCB, HQDFM. These terms are issued on behalf of these companies and their affiliates.

Before accessing or using HQonline, please read the details of the service terms carefully. HQonline provides all the information, tools, and services to you (user), provided that you would have accepted all the terms and conditions described here, policies and notices.

HQonline reserves the right to amend, add or delete part of the "Terms of Service" at any time. You can view the latest version of the terms of use on this page at any time, and you are responsible for understanding the latest terms and conditions. If you continue to use this website after the latest version is released, it means that you accept and agree to the changed content.

1. About privacy and account security

In any case, HQonline has the responsibility and obligation to ensure the security of your personal information. You can also check HQonline's measures to guarantee your personal information in detail through the privacy policy agreement. At the same time, you are also responsible for maintaining the confidentiality and security of your account information, and for all operations that occur under your account. If you suspect that your account has been used without authorization or has other security violations, you can contact HQonline immediately. HQonline is not responsible for any loss or damage caused by your failure to comply with the above account security requirements.

2. Inquiry

You can visit https://www.hqonline.com at any time and choose online quotation; you can also send order requirements by email (24-hour online service mailbox: service@hqonline.com), HQonline will get in touch with you at no time;

3. Price and order expiration date

a. For spot goods in the HQonline mall, HQonline strives for accurate price display. Due to price fluctuations of components, HQonline reserves the right to change the price and exchange rate, and the price is subject to when the order is generated.

b. For orders that have been generated but have not been paid, the specified period of the order price will be reserved for you (subject to the validity period description on the order details), but the inventory will be given priority to satisfy the customers who have completed the payment; if the payment is overdue and still unpaid, the order will be automatically marked as completed invalid; if you need to buy, you need to place a new order at the latest price.

c. Before completing the payment process, HQonline will inform you of the purchase price of the items, the price is exclusive of taxes, levies and other charges, similar taxes or charges imposed by any government authority, international shipping charges, freight forwarder and broker fees, bank charges, consular fees and document charges.

4. Cancellation conditions

a. when orders are in unpaid status, you have the right to cancel your order.

b. If your order has been paid for, you will be responsible for the corresponding loss caused by canceling the order and the handling fee for the refund. HQonline will deduct the loss according to the actual situation, and HQonline will not be responsible for the loss caused by non-product quality problems.

c. If your order is in the shipment or has arrived in your region, and the order is cancelled due to your personal reasons, resulting in the detention/return of the goods, you need to bear all the expenses incurred in the detention/return, including logistics fees, detention fees, For value-added tax and customs clearance fees, HQonline does not bear the costs caused not by our company.

5. General conditions

a. We reserve the right to refuse to provide services to anyone at any time for any reason. You understand that your content (not including credit card information) may be transmitted unencrypted and involve transmission through various networks, or be changed to meet and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during network transmission.

b. In order to improve service quality, HQonline will upgrade or update the website from time to time. The specific upgrade or update information includes but not limited to web design, programming, documentation and any terms and conditions. In case of changes to the relevant terms, HQonline will notify you that the agreement has been updated and reminded in a prominent position on the page, or send the latest version of the "Terms of Service" to you in the form of a system message to read and confirm receipt. If you continue to "log in" or otherwise confirm and continue to use the services provided by this platform, it means that you have carefully read and fully understood and agreed to the revised "Terms of Service" or agree to continue to use the upgraded and updated HQonline.
The copyright of this website is HQonline in 2022, and all rights are reserved. Without the prior written permission of HQonline, it is forbidden to use part or all of this website in any form, and it is not allowed to copy, modify, publish or publish without permission.

c. Without our expressively written permission, you are not agreed to copy, copy, sell, resell or utilize any part of the service, use of the service, or any contact information on the website that accesses the service or provides the service. Used in this agreement, the title is included for convenience only and does not limit or otherwise affect these terms. You declare and warrant that all the information you submit to our website is accurate and true, and you have all the rights and authorizations to provide us with all user content, documents, drawings and specifications.

6. Acceptable Use Policy

a. It is your responsibility to ensure that your order is not subject to import controls.

b. You declare and warrant that our order picking, transportation, sales and use of parts or tools in response to your order does not violate any export control laws or regulations.

c. You declare and warrant that you will not directly or indirectly sell, export, re-export, transfer, transfer or otherwise dispose of any such products or information (including Products derived from or based on products or information obtained from HQonline Corporation).

d. You declare and warrant that you will not violate any applicable laws, regulations, or public policies; and not violate our export control policies.

e. If you have any questions about our acceptable use policy: allowing you to use this website and/or user content and/or our order picking, transportation, sales, and use of parts or tools, please do not use this website or upload your data.
If you violate the Acceptable Use Policy or any other provisions of these terms that cause liability to you, we reserve the right (but not the obligation) to review any user content and/or to take appropriate action at our sole discretion to investigate you. Such actions may include deleting or modifying your user content, terminating your account, and/or reporting you to law enforcement agencies. Your attempt to disrupt this website or disrupt the legal operation of HQonline's business or services may violate criminal and civil laws, and if you make any such attempts, we reserve the right to seek damages from you within the maximum scope permitted by law.

7. The accuracy, incompleteness, and timeliness of information

a. If the information you provide on the HQonline website is inaccurate, incomplete, or not up to date, we are not responsible for it. The materials on this website are for general reference only, and should not be relied on or used as the sole basis for making decisions without consulting the main, more accurate, complete or timely information sources. Any reliance on materials on this website is at your own risk. 

b. Account responsibility: You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account. You agree to immediately notify us when realizing any unauthorized use, or suspected unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage caused by your failure to comply with the above requirements.

8. Products and services

a. We have made every effort to display the colors and images of our products as accurately as possible in the store. We cannot guarantee that any color display of your computer monitor is accurate.
We reserve the right, but no obligation, to restrict the sale of our products or services to anyone, geographic area, or jurisdiction. We may exercise this right based on specific circumstances. We reserve the right to limit the number of any products or services we provide. At our sole discretion, we may edit all product descriptions or product pricing at any time without notice. We reserve the right to stop selling any product at any time. In the case of prohibition, any quotation for any product or service provided on this website is invalid.
We do not guarantee that the quality of any products, services, information, or other materials you purchase or obtain will meet your expectations, nor do we guarantee that any errors in the services will be corrected.

b. Certain products or services may only be available online through the website. These products or services may be limited in number and can only be returned or exchanged in accordance with our return policy.

9. The accuracy of billing and account information

We reserve the right to reject any order you place with us. We can limit or cancel the number of purchases per person, family, or order at our discretion. These restrictions may include orders placed by the same customer account, the same credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may try to notify you by contacting the email and/or billing address/phone number provided when placing the order. We reserve the right to restrict or prohibit our own judgment on orders that appear to be placed by resellers, resellers, or distributors.
You agree to provide up-to-date, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other information including your email address and credit card number, and expiration date, which we can complete your transaction and contact you as needed.
For more details, please check our return policy.

10. Other tools

We may provide you with access to third-party tools, and we neither monitor them nor control or input them in any way. You acknowledge and agree that we provide access to such tools "as it is" and "available", without any form of guarantee, representation, or condition, and without any certificates. We do not assume any liability arising from or related to your use of optional third-party tools. Any use of the optional tools provided through this website is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers. In the future, we may also provide new services and/or features (including the release of new tools and resources) through the website. Such new features/or services shall also comply with these terms of service.

11. Third party links

Certain content, products and services provided through our services may include materials from third parties.
Third-party links on this website may lead you to third-party websites that are not related to us. We are not responsible for checking or evaluating the content or accuracy, and we do not guarantee and will not assume any responsibility or obligation for any third-party materials or websites or any other third-party materials, products or services.
We are not responsible for any damages or damages caused by the purchase or use of goods, services, resources, content, or any other transactions related to any third-party website. Before making any transaction, please read the policies and practices of the third party carefully and make sure you understand them. Complaints, claims, concerns or questions about third-party products should be submitted directly to the third party.

12. User comments, feedback and other submissions

a. If you send some specific ideas, suggestions, proposals, plans or other materials at our request, or without our request, whether online, by email, post or other means (collectively referred to as " Comment"/feedback), you agree that we can edit, copy, publish, distribute, translate and otherwise use any comment you forwarded to us in any media at any time without restriction. We are not obligated to keep any comments confidential; to compensate for any comments; or to respond to any comments.

b. We can, but are not obliged to monitor, edit or delete content that we consider to be illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise offensive or violate any party’s intellectual property rights or these terms of service.

c. You agree that your comments will not infringe any rights of any third party including copyright, trademark, privacy, personality, or other personal or proprietary rights. You need to agree that your comments will not contain defamatory or other illegal, abusive, or obscene materials, or contain any computer viruses or other malicious software that may affect the service or the operation of any related website in any way. You must not use false email addresses, impersonate others, or otherwise mislead us or third parties regarding the source of any comments. You are solely responsible for any comments you make and their accuracy. We are not responsible for any comments made by you or any third party.

13. Personal information, permission and publicity

a. The personal information you submit through HQonline is subject to our privacy policy.

b. By providing user content to HQonline, you grant HQonline the irrevocable, non-exclusive, perpetual, royalty-free, full payment, global, transferable and sublicensable right to use, copy, modify, copy, distribute and display The data in your user content (including 3D CAD data, 2D technical drawing PCB files, assembly files and electronic related files), documents, drawings and specifications, and grants a sublicense of the above rights solely for the purpose of providing all information, advice or services to you on or through our website, and to improve our products and services, improve our machine learning and pricing algorithms.

c. By creating an account on the website, you authorize HQonline to use your trademark, logo, name or logo for marketing purposes. This means that HQonline may mention you as a customer of HQonline in our website and other promotional materials (such as advertisements, press releases, interviews, promotional materials or presentations). We will not use your name, and the substantive content you provide will continue to be bound by the confidentiality clause in this clause.

14. Errors, inaccuracies and omissions

Sometimes, the information on our website or services may contain typographical errors, inaccuracies or omissions related to product descriptions, pricing, promotions, offers, product shipping costs, shipping time and availability. If any information on the service or any related website is inaccurate, we reserve the right to correct any errors, inaccuracies or omissions and change or update information or cancel orders at any time without notice (including after you submit an order). We do not undertake the obligation to update, modify or clarify the information on the service or any related websites, including but not limited to pricing information, unless required by law. No update or refresh date is specified on this service or any related website, and it should not be deemed to indicate that all information on this service or any related website has been modified or updated.

15. Prohibited to use

In addition to the other prohibitions stipulated in the terms of service, you may not use this website or its content: (a) for any illegal purpose; (b) soliciting others to perform or participate in any illegal act; (c) violating any international or British Regulations, rules, laws or local laws; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) harass, abuse, insult, hurt, slander, belittle, intimidate or be based on gender, sexual orientation, religion, Discrimination based on race, race, age, nationality or disability; (f) Submit false or misleading information; (g) Upload or transmit viruses or any other types of malicious code that will or may be used in any way, thereby Affect the function or operation of the service or any related website, other website or the Internet; (h) Collect or track the personal information of others; (i) Spam, phishing, medicine, excuses, spiders, crawling or scraping; (j) Used for any obscene or immoral purposes; (k) Interfering with or circumventing the service or any related websites, other websites or the security features of the Internet. We reserve the right to terminate your use of this service or any related website due to your violation of any prohibited purpose.

16. Disclaimer; Limitation of Liability

a. We do not guarantee, declare or guarantee that your use of our services will be uninterrupted, timely, safe or error-free. We do not guarantee that the results that may be obtained as a result of using the service are accurate or reliable.

b. You agree that we may delete the service indefinitely from time to time or cancel the service at any time without notice. You expressly agree that your use or inability to use the service is at your own risk. The services provided to you through this service and all products and services (unless we clearly state) are provided to you "as it is" and "available" without any form of representation, guarantee or condition, whether express or implied, including All implied warranties or conditions of merchantability, quality of merchantability, suitability for a particular purpose, durability, ownership, and non-infringement.

c. Under no circumstances shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct , Indirect, incidental, punitive, special or any type of indirect damage, including but not limited to loss of profit, loss of income, loss of savings, loss of data, replacement cost or any similar damage, whether based on contract, tort (including negligence) , Strict liability or other reasons, due to your use of any service or any product obtained by using the service, or any other claim related to your use of the service or any product in any way, including but not limited to any errors or omissions in any content , Or any type of loss or damage caused by the use of the service or any content (or product) published, transmitted or otherwise provided through the service, even if it has been notified of its possibility. Since some states or jurisdictions do not allow the exclusion or limitation of liability for indirect or incidental damages, in these states or jurisdictions, our liability should be limited to the maximum extent permitted by law.

d. The contractual relationship is non-exclusive. Each party is free to enter into contracts with other third parties bound by its obligations under these terms. You agree that nothing (including using our website or HQonline to review your documents and/or quotations) will prevent us from manufacturing other parts or cooperating with other companies, regardless of whether these companies or parts are substantially similar to your company or parts or Competing documents, parts or orders and/or services we provide to you.

17. Payment terms

All payments of HQonline must be paid in U.S. dollars. The customer agrees to pay HQonline the full amount of each invoice in accordance with the terms of each invoice, without offset or deduction. HQonline will provide bank wire transfer/Electronic Funds Transfer (EFT)/credit card payment/account balance and other payment methods, HQonline has the right to amend the payment method and the exchange rate of the transaction fee generated at any time without notice.

18. Delivery

a. The delivery date on the HQonline order is only an estimated date. In order to provide a better customer experience, we will do our best to ensure delivery as soon as possible. HQonline will not be responsible for the failure of HQonline to deliver on time due to document correction or payment schedule reasons.

b. Except for the shipping reason of the specific order, HQonline does not store or keep any package. If due to your personal reasons, the stranded goods, the loss or damage are caused by the failure to deliver on time, etc., HQonline will not take the responsibility, then you need to bear the loss of HQonline.

19. Damaged goods

a. For any delay, loss or damage of the goods, please keep the relevant evidence and contact HQonline as soon as possible. HQonline will guide you as far as possible on remedial methods. We are not responsible for delays, losses or damages that are not the responsibility of HQonline.

b. If the goods you receive have quality problems, you have the right to investigate the damage caused to you by the quality problems of the products. Send an email to support@HQonline.com and provide pictures of the product problems. HQonline will inspect the problems, Both parties can negotiate replacement, discount, refund, etc. If there is a dispute between the two parties about the quality problem or whether the quality problem is caused by HQonline, you need to provide a third-party test report for confirmation.

c. The refund amount caused by the damage to the goods, if you agree, HQonline will not charge your handling fee, and the amount can be deposited into your HQonline account so that you can use it to purchase the product at any time. The deposited amount in your account is limited to Use on HQonline website, non-withdrawable, non-transferable. If you need to withdraw cash, please contact the salesman.

20. Refund

For orders that are refunded due to product problems, HQonline will refund the balance of your account or the account you specify according to the negotiated refund amount. The bank handling fee for the refund shall be borne by you, and HQonline shall not be responsible for any expenses other than the refund amount.

21. Contact us

If you have any questions or comments about these terms, please contact HQonline at support@HQonline.com.