Privacy Policy
Last update: Dec 09, 2022
Welcome to experience our products and services! We are well aware of the importance of personal information to everyone, and your trust is very important to us. We will strictly comply with laws and regulations to take the corresponding security protection measures, committed to protect your personal information safe and controllable. Based on this premise, HQonline suppliers (or "we") have formulated "Privacy Policy" (hereinafter referred to as "Policy/"Privacy Policy") to help you fully understand the process during using of our products and services, how we collect, use, share, store and protect your personal information and how you can manage your personal information so that you can better make appropriate choices.
Before using, please read and make sure you understand this policy carefully, especially the terms and conditions marked in bold/bold underline, to ensure that you fully understand and agree to before use. We try our best to explain the professional terms in this policy in a concise and popular way for your understanding. If you have any questions, comments or suggestions about the content of this policy, contact us through any contact method published by HQonline.
1. Definition and Scope of Application
a. Definition
HQonline: HQonline (domain name is HQonline.com) website and HQonline client-side.
HQonline service supplier: Shenzhen Huaqiu Electronics Co., Ltd., the Internet information and software technology service supplier of HQonline.
Personal Information: all kinds of information that are recorded electronically or in other ways and can be used alone or in combination with other information to identify the identity of a specific natural person or reflect the activities of a specific natural person.
Personal sensitive information: personal information including id card number, personal biometric information, bank account number, property information, track of whereabouts, transaction information, information of children under 14 years old (including), etc. (Sensitive personal information will be prominently marked in bold in this Privacy Policy).
Delete personal information: eliminate personal information from the system involved in daily business functions, so that it remains unretrievable and inaccessible.
Unless otherwise agreed, definitions used in this policy have the same meanings as those in the Terms of Service.
b. Scope of Application
This policy applies to all products and services provided by HQonline service suppliers through Huaqiu websites, clients-side, mini programs and other new forms with the development of technology in future. If HQonline and affiliated company’s products or services and are using (such as logging in HQonline platform account) without independent privacy policy, this policy shall also apply to those products or services. If we and our affiliates have separate privacy policies for the products or services they provide to you, the corresponding privacy policies shall apply to the corresponding products or services.
This Policy does not apply to any other services from other third parties, except for activities with information collection in this Policy. For other services, the privacy policy and other personal information collection and use rules specified to you by Huaqiu Sellers shall apply. For example, when you the membership of a supplier or brand, the use of member information by the supplier or brand is subject to the rules specifically specified to you, including marketing to you, etc.
2. How we collect and use your information
Generally, we use personal data to provide, improve and develop our products and services, to communicate with you, to provide you with specialized advertising and services, and to protect us and our customers.
a. To provide, improve and develop our products and services:
We use personal data to provide, improve and develop our products, services and advertising. This includes the use of personal data for purposes such as data analysis, research and auditing which the processing is based on a legitimate interest in providing you with products and services and business continuity.If you participate in matches or other promotional activities, we may use the personal data you provide to manage these programs. Some of these activities have additional rules that may contain more data about how we use personal data, so we suggest you to read these rules carefully before participating.
b. Communication:
With your express prior consent, we may use personal data to send you marketing information related to our own products and services, communicate with you about your account or transactions, and inform you our policies and terms. If you no longer want to receive email for marketing purposes, please contact us to unsubscribe. We may also use your data to process and respond to your requests when you contact us. With your express prior consent, we may share your personal data with third party partners who may send you marketing information related to their products and services. With your express prior consent, we may use your personal data to personalize your experience with our products and services and third-party websites and applications, and to confirm the effectiveness of our promotions. Note: For any of the above use of data that requires your prior express consent, please note that you can withdraw your consent by contacting us.
We will send an email to the user when the order is successfully placed and shipped. We may also contact you if there is a problem with your order that affects our ability to fulfill it.
If we check that your privacy has been violated, we will notify you to the best of our ability. For example, if we discover that a customer's account user login information has been exposed elsewhere on the web, or if we are compelled to disclose the information to law enforcement. We may will occasionally send you an email that you have not requested or triggered, to advertise an aspect of our website, products or services.
3. Help you become our member, and account management
a. Basic membership services
We will provide service through your HQonline account. When creating a HQonline account you will need to provide us with at least your email address, intended membership name and password. If you refuse to provide the above information, you will not be able to register a HQonline account, and you can only use browsing and search services.
To make sure we are serving you personally, we may verify your identity based on the information you provide above. If there is a need to confirm your membership status according to law (including withholding taxes for you, administrative law enforcement or identification of relevant subjects in judicial proceedings), you authorize us to obtain relevant authentication information of your account from HQonline for the above purposes.
We will determine your current grade according to your huaqiu account usage and the account grade calculation rules set by the platform, and provide you with the basic rights and interests corresponding to the account grade.
b. Additional membership services
Special membership benefits: If you choose to provide your real name, gender, date of birth, place of residence, nickname, avatar and other personal information that is not required for registration, we can provide you with more personalized membership services such as membership birthday privileges. If you provide a nickname and avatar, your nickname and avatar will be displayed publicly.
Real person authentication: You can provide corresponding identity information (ID card, passport, household register and other id information), biometric characteristics (static or dynamic facial features) according to the authentication requirements, to complete the real person authentication. If you want to use the enhanced account protection function, to completing the above real-person authentication, you can also choose to enable voice print encryption or scan your face to log in and provide voice print or facial feature information.
Authorized login: We may share your account information (avatar, nickname and other information prompted on the page) with third parties after your consent, so that you can easily register a third-party account or log in directly with a third party. In addition, we may obtain your third-party account information according to your authorization, and bind it with your HQonline account, so that you can directly log in and use our products and/or services from third party. We will use your relevant information within the scope of your authorization and consent.
Other Member Role Services: If you apply to register as a seller, service provider or other additional authentication request a member of the role, you need to take the initiative to provide us with identification information and/or business information, or authorized our for you corresponding to the account of the relevant certification information, for your identity and special members to obtain qualification verification, the purpose of registration, the public and other we told.
If you already have an account of HQonline, we may display your above personal information in HQonline platform (real person authentication only shows the result of whether the authentication is passed or not). And the operations you perform of the Products and services on HQonline Platform or associated with your HQonline account (You may use products or services provided by us and/or affiliated companies through your HQonline platform account at links provided by us or other products/services provided by us), including the centralized display of your personal information, preferential rights and trading orders through the HQonline account. We will respect your choices regarding HQonline Platform Services and HQonline Account Settings.
4. Functions of adding, following and sharing
When you browse our website or client-side, you can add the products you are interested in to shopping cart, establish a following relationship with the merchants/brands/other members you are interested in, and share the product/service information with third parties through the functional components we provide. In the process of using the above functions, we will collect service log information including the records of your favorites and shopping cart, attention following and follower and sharing history for realizing the above functions and other purposes expressly stated by us.
5. Help you complete order placement and order management
When you order specific goods and/or services, we will generate an order for you through the system. In the process of placing an order, you need to provide at least consignee's name, delivery address, and the consignee's contact number. For some special types of goods and services, you also need to provide other information necessary for the goods or services, such as overseas transactions, you will need to provide your ID number to complete customs clearance.
At the same time, the order will contain the information of the goods and/or services you purchased, specific order number, time of the order, price, and your remarks. We collect this information for the purpose of helping you successfully complete the transaction, ensuring the security of your transaction, convenient to inquire order information, provide customer service and after-sales service and other purposes expressly stated by us.
You may order goods and/or services for others through HQonline, and you need to provide the aforementioned personal information of the actual subscriber and ensure that the other person's consent has been obtained.
In order to facilitate you to understand, check and manage the order information, we will collect the order information generated during the use of our services to show you and facilitate your order management.
You can fill in/select additional information including other contact numbers and delivery time to ensure accurate delivery of goods or services.
You can check and manage your order information through My Order.
6. Help you complete the payment
In order to complete the order payment, you need to bind your HQonline account and select the payment method. We will give your HQonline account member name, order payment related information, order security related information and other necessary information required by anti-money laundering laws through HQonline software tool development kit embedded in the application (software tool development kit is described in this Privacy Policy (referred to as "SDK" in the rights policy) and other methods shared with HQonline. If you choose other financial institutions provide you payment services, we will also share your bank card payment information including bank card number and validity period with the corresponding financial institution you choose.
In order for us to know and confirm your payment progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you agree that we may collect payment progress-related information from the transaction partner you choose, HQonline or other financial institutions you choose.
You can view the account information bound to your HQonline platform account or apply to change the bound HQonline account.
7. To help complete the delivery of goods or services to you
In order to ensure the smooth, safe and accurate delivery of the goods and/or services you purchased and to provide you with the services you purchased, we will provide the delivery information of the logistics information system and technical services, which will be provided according to the goods and/or services. The selection of the subject synchronizes the relevant distribution information with the corresponding logistics distribution subject. You know and agree that the corresponding logistics distribution entity will inevitably know and use your distribution information for the purpose of delivery.
In order for us to know and confirm the delivery progress and status in a timely manner, and to provide you with after-sales and dispute resolution services, you agree that we may collect information related to the delivery progress from logistics-related service entities.
8. After-sales and dispute resolution
When you contact us or apply for in-sale, after-sale or dispute settlement, for your account and system security, we need you to provide the necessary personal information to verify your membership.
In order to facilitate contacting you, help you solve problems as soon as possible, or record the solutions and results of related problems, we may save communication/call records and related content (including account information, order information, other information you provide in order to prove the relevant facts, or the contact information you submitted), if you make inquiries, complaints or suggestions for specific orders, we will use your account information and order information.
For reasonable needs of providing services and improving service quality, we may also use other information, including relevant information you provided when you contact customer service, and the questionnaire response you sent when you participate the survey.
9. Comments, Q&A and other information public release functions
You can publish information publicly through comments, Q&A, forums, personal homepage sharing, live broadcast and other information publishing functions, including as a member, you can publish graphic/video/live content, comment and question and answer content, and resell purchased products with one click, etc. , and posting information about goods and/or services as a seller.
We may judge whether you can enjoy the corresponding function permissions according to your membership type and network log information (for example, only members who have purchased a certain product can repurchase the product through "repurchase").
Please note that the information you post publicly may involve your or others' personal information or even personal sensitive information, such as when you choose to upload a picture containing personal information in comment. Please consider carefully whether to share or even publicly share relevant information. If the information you publish publicly involves the personal information of others, you need to obtain the consent of others before publishing.
10. Provide safety protection for you
In order to improve the security of your use of services provided by us, our affiliates and partners, to protect the personal and property safety of you or other users or others, and to better prevent phishing websites, fraud, network vulnerabilities, computer viruses, network attacks, network intrusion and other security risks, to accurately identify violations of laws and regulations or HQonline related protocol rules, we embed the application security SDK developed by our affiliated companies in the application to collect your device information and service log information, and may use or integrate your membership information, transaction information, equipment, services, logging information and information from our affiliates, partners, which you authorize or shared according to law, to comprehensively evaluate your account and transaction risks, conduct identity verification, detect and prevent security incidents, and take necessary record, audit, analysis and disposal measures according to law.
11. Other additional services
In order to provide more convenient, better quality and personalized products and/or services which better for your experience, we may collect and use your personal information in additional services. If you do not provide such information, it will not affect your basic using such as browsing, searching and purchasing with HQonline, but you may not be able to obtain the user experience by these additional services.
12. Other rules for the collection and use of personal information
a.If the information you provide contains other users' personal information, you need to ensure that you have obtained legal authorization before providing such personal information to HQonline.
b.We will obtain your prior consent if we use the information for other purposes not specified in this Privacy Policy, or if we use the information collected for a specific purpose for other purposes.
c.If we obtain your personal information indirectly from a third party, we will clearly ask the third party in writing to explain the source of their personal information and whether they have obtained your legal authorization to collect, process and provide us with your personal information. Except in the case of law explicitly allow, we will only collect your personal information from them after confirming the third party has your authorization, if the scope of the authorization of the third party can't cover our processing and use of we are asking for, we will ask the third party dealt with your personal information after your consent. At the same time, our professional security team will strengthen the security of personal information (including sensitive information reporting, sensitive information encryption storage, access control, etc.). We will protect the personal information obtained indirectly by using no less than the same protection measures and measures as we use for the personal information of our own users.
d. Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information, so that the data recipient cannot re-identify specific individuals and cannot be recovered, or we may conduct de-identified research, statistical analysis and forecasting on the information collected to improve the content and layout of HQonline, provide product or service support for business decisions, and improve our products and services (including using anonymous data for machine learning or model algorithm training), the use of such processed data will not require further notice to you and your consent.
e.If we stop the operation of HQonline products or services, we will stop the collection of your personal information in a timely manner, we will notify you of the cessation of operations in the form of one-by-one delivery or announcement. And delete or anonymize the personal information we hold related to the closed business. In the case of children's personal information, we will promptly notify the child's guardian of the notice of cessation of operations.
13. How we use cookies and similar technologies
a. Use of Cookies
In order to ensure the normal operation of the website, provide you with an easier access experience, and recommend content that you may be interested in, we will store cookies and Flash cookies on your computer or mobile device. Or other local storage provided by the browser (or associated application) that typically contains identifiers, site names, and some numbers and characters (collectively, "cookies"). With the help of cookies, websites can store data such as your preferences or items in your shopping cart.
If your browser or browser add-on services allow you, you may modify your acceptance of cookies or reject our cookies. However, if you do so, it may affect your secure access to our site under certain circumstances and may require you to change user Settings each time you visit our site.
b. Use of similar technologies
In addition to cookies, we also use web beacons, pixel tags, ETag and other similar technologies on our websites.
For example, we may send you an email that contains an address link to content on our website. If you click on this link, we will track this click to help us understand your product or service preferences so that we can proactively improve our customer service experience. A web beacon is usually a transparent image embedded in a web site or email. With the help of pixel tags in emails, we can tell if an email has been opened. If you do not want your activity to be tracked in this way, you can unsubscribe from our mailing list at any time.
(entity tags) are HTTP protocol headers sent behind the scenes between internet browsers and internet servers in place of cookies. ETag can help us avoid unnecessary server load, improve service efficiency, save resources and energy, and at the same time, we may use ETag to record your identity so that we can better understand and improve our products or services. Most browsers provide users with the function of clearing browser cache data, and you can perform corresponding data clearing operations in the browser settings function. However, please note that if you disable ETag, you may not enjoy a relatively better product or service experience.
c. Use of DK
In order to ensure the stable operation and function realization of our client, and enable you to use and enjoy more services and functions, SDK or other similar applications of authorized partners will be embedded in our application, and we will access the SDK details of authorized partners.
We will conduct strict security tests on the application program interfaces (API) and software tool development kits (SDKS) used by authorized partners to obtain relevant information, and agree with authorized partners on strict data protection measures, ordering them to process personal information in accordance with this Policy and any other relevant confidentiality and security measures.
14. How we share your information
We will not share your personal information with companies, organizations and individuals other than HQonline service providers, except in the following cases:
a. Sharing under statutory circumstances: We may share your personal information externally in accordance with laws and regulations, litigation and dispute resolution needs, or as required by administrative and judicial authorities.
b. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
c. To provide you with the products or services you need to share if necessary: When you purchase products or services through HQonline platform, we will share necessary information related to the transaction in your order information with the suppliers of relevant goods or services according to your choice, so as to realize your transaction, delivery and after-sales service needs.
d.And Shared between affiliate companies: For the facilitate to provide you products and services based on HQonline account, recommend information that you may be interested in, identify abnormal member accounts, and protect the personal and property safety of HQonline service provider affiliates or other users or the public from infringement, your personal information may will be shared with our affiliates and/or their designated service providers. We will only share necessary personal information and are bound by the purpose stated in this Privacy Policy. If we share your personal sensitive information or our affiliates change the purpose of using and processing personal information, we will seek your authorization and consent again.
e.Sharing with authorized partners: We may entrust authorized partners to provide certain services for you or perform functions on our behalf, and we will only share your information for legal, legitimate, necessary, specific and explicit purposes stated in this Privacy Policy , authorized partners can only access the information they need to perform their duties, and we will require them by agreement not to use this information for any other purpose.
We will not transfer your personal information to any companies, organizations and individuals, except in the following cases:
a.Transfer with express consent: We will transfer your personal information to other parties with your express consent.
b.In the event of merger, acquisition or bankruptcy liquidation of HQonline service providers, or other situations involving merger, acquisition or bankruptcy liquidation, if the transfer of personal information is involved, we will require new companies and organizations that hold your personal information to continue to be subject to this Privacy Policy, otherwise we will require the company, organization and individual to ask for your authorization and consent again.
15. How we publicly disclose your information
We will only publicly disclose your personal information under the following circumstances:
a.We may publicly disclose your personal information with your express consent or based on your voluntary choice.
b.If we determine that you violate laws and regulations or seriously violate the relevant agreements and rules of HQonline Platform, or to protect the personal and property safety of HQonline Platform users or the public, we may disclose your personal information in accordance with laws and regulations or with your consent. Include relevant violations and actions that HQonline platform has taken against you. For example, if you have seriously violated the HQonline rules by selling counterfeit goods, we may publicly disclose your certification subject information and the violation.
16. How we protect your information
a. Data protection technical measures we take
We have taken reasonable and practicable security safeguards that comply with industry standards to protect your information from unauthorized access, public disclosure, use, modification, damage or loss. For example, we will use encryption technology to improve the security of personal information. When exchanging data between your browser and the server, it is protected by SSL protocol encryption. We also provide HTTPS protocol for safe browsing on HQonline; we will use trusted We will deploy access control mechanisms to ensure that only authorized personnel can access personal information. At present, our important information systems have passed the three-level or above evaluation of network security level protection.
b. Organizational measures we take for data protection management
We have established an advanced data security management system in the industry with data as the core and around the data life cycle, and improve the security of personal information from multiple dimensions, such as organizational construction, system design, personnel management, product technology, etc. We have set up a dedicated department for personal information protection, and designated a specific person to be responsible for the protection of children's personal information. We will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information. We will update and disclose relevant content such as security risks and personal information security impact assessment reports from time to time, which you can obtain through HQonline service provider announcement.
c. Personal Information Security Incident Response
If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legitimate rights and interests, we will promptly activate emergency plans and take reasonable remedies to prevent Minimize the impact on your personal information and other rights. In the event of an unfortunate personal information security incident, we will also inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and your suggestions for self-prevention and risk reduction , remedies for you, etc. We will inform you of the relevant circumstances of the event by email, letter, telephone, push notification, etc. When it is difficult to inform the personal information subjects one by one, we will publish announcements in a reasonable and effective way. At the same time, we will also report the processing of personal information security incidents in accordance with the requirements of regulatory authorities.
d. You should also protect your account security
We strongly recommend you do not use the communication methods not recommended by HQonline platform to send your information when using the services of the HQonline platform, and please use a complex password to help us protect your account security.
When using HQonline services for online transactions, you will inevitably disclose your personal information, such as contact information or contact address, to the counterparty or potential counterparty. In addition, you may also establish communications, exchange information or analyze content with third parties through our services. Please properly protect your personal information and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact HQonline immediately so that we can take corresponding measures according to your application.
Please note that the information you share voluntarily or publicly when using our services may involve your or others' personal information or even personal sensitive information. Please consider more carefully whether to share or even publicly share relevant information when using our services.
17. How do we store your information
To understand HQonline.com traffic and diagnose technical issues, we log individual web requests. These logs include request times, personal IP addresses, referrers, and user agent strings. We may keep these logs for up to 60 days, but after one week the personally identifiable information will be hidden.
To prevent fraud and detect malicious behavior, we log IP addresses for certain actions, such as creating customer accounts and placing orders. This information will be automatically deleted after no more than 60 days.
Except for malicious traffic, we do not share log data with any third party unless required to do so by legal process.
18. How do we handle information about minors
Our products and services are for adults. Therefore, we do not knowingly collect, use or disclose data from children under the age of 16. If we learn that we have collected personal data from a child under the age of 16, or the equivalent minimum age in accordance with the jurisdiction, we will take measures to delete the data as soon as possible. If you become aware that a child under the age of 16 has provided us with personal data, please contact us immediately.
19. Your rights
We take reasonable steps to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete personal data collected by us. You also have the right to restrict or object to further processing of your personal data at any time. You have the right to receive your personal data in a structured and standard format. You may complain to the competent data protection authority about the treatment of your personal data. To protect the privacy and security of your personal data, we may ask you to provide data to enable us to confirm your identity and the right to access such data, as well as to search for and provide you with the personal data we maintain. In some cases, applicable legal or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we maintain. You can contact us to exercise your rights. We will respond to your request within a reasonable time frame, in any case no more than 30 days.
20. How is this policy updated
Because our services and technologies have been updated and optimized in accordance with the needs of you and other users, we may update our privacy policy to inform you of specific changes when new services and business processes are changed. However, we will not limit your rights under this Policy without your express consent. We will post any changes to this policy on a dedicated page.
For major changes, we will also provide more prominent notices (including that we will notify you through HQonline announcements or provide you with pop-up prompts).
Material changes referred to in this policy include, but are not limited to:
a.Significant changes in service model. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.
b.Significant changes in control , etc. Such as changes in information controllers caused by mergers and acquisitions, etc.
c.Changes to the main objects of personal information sharing, transfer or public disclosure.
d.material changes in your rights to participate in the processing of personal information and the way they are exercised.
e.Changes in our responsible department, contact information and complaint channel for personal information protection.
21. How to contact us
Contact us through following ways and we will respond to your request within 15 days:
a.If you have any questions, comments or suggestions about the content of this policy, contact us by sending an email to support@hqonline.com or contacting your exclusive sales.
b.If you find that your personal information may be leaked, you can report it through support@hqonline.com;
If you are not satisfied with our response, especially if you believe that our processing of personal information has harmed your legitimate rights and interests, you can also filing a lawsuit in court of competent jurisdiction where the defendant is domiciled.
